If I could give negative stars I would. I have been an loyal customer to Aarons for years I bought a laptop back in 2011 - 2012. Then a washer and dryer, then a netbook then my 50 inch plasma LG tv. Each time I got something there was new staff raising concerns about the good customer service will remain. I got a mattress earlier this year and the manager at the time let me take it home in my truck because I had a clean cover to protect it. Now I got the back story down here is why aarons is a negative 5 stars. A day or two after June 22nd I had to call Aarons to cancel my lease and schedule it for them to come pick up the mattress and box spring. They came and got it either July 3rd or July 10th I just remembered being a Monday and my parents were there when they picked up I'm thinking everything is okay until a few days ago towards the end of July I'm getting a call about a delinquent payment. I informed I had my mattress picked up on a Monday towards beginning of July and you have no records or nothing on file to support my claim so today July 29th me and my parents went up there to speak with the new manager. And she brought out all of her driver's and two of them recognized my parents and coming all the way from North Las Vegas to Boulder Highway to get it. It took three phone calls in a visit to get this resolved. First of all she could have just asked her driver's if somebody picked up from Boulder Highway. Second of all I don't understand why Aarons doesn't have some kind of delivery receipt or pick up receipt to prevent situations like this. The customer service I've got that just Aarons has never been the same since I first went. Every time I stop by the store there is new employees. Another one who is no longer there was rude to my mother but I let that go. Kind of wish Matthew(bigger black guy) and his crew was still there because they knew the meaning of customer service every single time I had an issue no matter how angry I was on the phone and how much of a bad customer I was they found the resolution or the cause of my issue and we always came to a peaceful resolution. Ever since they left Aaron's has gone downhill and I will not be taking my business back to that location I will just try another Aaron's location to see if I will be a customer of the company still or just say to hell with it all together