Gah, you ever been to a restaurant, and the chef and his food is amazing, but the servers and the managers in the place are crap?
That's the equivalent of this place. I haven't met the doctors who run their practice towards the back of the store, but I'm sure they are fine guys. It's their staff that is dragging them down. I only came to this place because my regular doctor, Dr. McLaughlin, spends a lot of her time practicing here.
I guarantee you that you'll have to wait a minimum of 45 minutes for your appointment and the office staff will not come out to apologize or update you. There's only like two examination rooms in the back, and they must way overbook appointments or something,
The office manager is really unfriendly, and she actually made mistakes on billing our appointment. I will give it to her that she did call us after I left bad feedback in an email survey, but c'mon, you're supposed to already offer friendly customer service.