We made an appointment to find a wedding dress on a busy Saturday. The sales person gave us a very helpful walk through of the store before we went to the room to try on dresses, as there are several departments in the store. We told the sales person what style we were looking for and she proceeded to bring us three dresses that did not quite match the description we were looking for. She then started helping the girl next to us for about 30 minutes and did not bring us any new dresses. Because we had nothing better to do and no new wedding dress to try on, my bridesmaids started grabbing bridesmaid dresses. When the sales person returned, she told us that we weren't to be trying on bridesmaid dresses and that we would have to make a new appointment. When I mentioned that we had no dresses to try on and that we were just waiting for her to come back, she said that we could have been walking around the store and grabbing our own wedding dresses to try on. This would have been nice to know previously as it is very uncommon for stores to allow their customers to do this and I'm still not entirely sure that the sales person wasn't telling us false information. Also, when I mentioned to the sales person that I couldn't find the style I was looking for, she told us that they only had one dress in that style, and that it wasn't white. I decided to buy a wedding dress that I had tried on at a different store the previous day.
Upon leaving the store, I made another appointment with David's bridal for the bridesmaid dresses. When I returned to the store two weeks later for the next appointment, we again received less than ideal service. It was almost as though the sales person was trying to get us in and out as quickly as possible and she did not seem to care if we found what we were looking for. We haven't decided yet, but we will likely buy the bridesmaid dresses from David's Bridal, as they are so reasonably priced and we found a dress that looked good on everyone.
In summary, my overall impression of this location was that the store is very nice, however extremely busy and there isn't enough staff for all of the customers they have appointments booked for. The bridesmaid dress selection is wonderful, the wedding dress selection is lacking unless you like trumpet style dresses (as there were SEVERAL of those) and the service is terrible. Even though this store has several sections that you would supposedly be able to shop through (jewellery, shoes, bridal party accessories, veils, bridesmaid dresses, mother of the bride outfits, ring bearer pillows, etc.), you should not go to this store without an appointment because if you do, instead of just receiving crappy service, you will be made to feel unwelcome and will be followed around by a sales person who basically wants you to hurry up and leave.