I met my family here for lunch one day and I have to say I am disappointed. The meal itself was great and the service was fantastic, until 2 pm, which is when the beverages (including milkshakes) are half off.
We ordered our milkshakes at about 2:05 and didn't get them until almost 2:40 and when they arrived at our table, they were all melted. Mine literally looked like chocolate milk (I added some pictures, mine are the two of a chocolate milkshake that looks like just chocolate milk). I skipped out on the the whipped cream and my cherry sunk to the bottom, however, I am grateful mine was made right. Two out of four were not made like we asked. My dad sent his soupy mess back and got a decent milkshake.
I understand they were probably busy because 2 pm is when the special starts, but you would think they would have several people working when the drinks go on sale to make sure everyone had a decent milkshake. I mean, their name is 'Steak'n'Shake.' They specialize in milkshakes. We didn't even get the 'shake.' We basically just got the 'milk.'