I have gone to Big Two Toyota strictly for servicing of my Tundra. Each and every time, they have been extremely polite and courteous. They answer my questions thoroughly and when they bring my truck back it is always washed and ready to go. Yesterday, they even replaced my window washers with new ones that I had bought elsewhere. No qualms at all; they installed them for me free of charge. My wait time was 90 min, but it passed quickly as I sat in their lovely, clean cafe facility, which included WIFI.