WORST CUSTOMER SERVICE I have ever experienced!!!!! I don't even know where to begin...Ordered 2 pizzas which took probably over 20 minutes to do, least of my problems with this place.The Mediterrean pizza came and it was a super sloppy hot mess of total disgustingness! Called back asking for a refund and the girl apologized and said she couldn't give a refund but we could order another pizza...ok we did and it was passable and delivered faster than the first one.
Now is when the absolutely horrendous custom service starts. My husband and I are in the process of moving to this town so I didn't get a chance to check my bank records for a few extra days when I do I'd been double charged for the pizzas. So I look up online and call....4x's before anyone answers. Online AND on their OWN answering machine it states their hours are 10:30... When I do finally get through I' m asked to call back AGAIN because the manager is out.
the manager, KIM, is completely rude, unprofessional and unapologetic and basically is annoyed that it's been a whole week since I ordered the pizza but only 2 days since it went through my bank account. Her whole attitude was just horrendous and then she hung up on me as I was asking for the owners name. I called back and asked again for the owners name and was out on hold given back to speak with Kim who said she didn't need to listen to someone yelling at her, which I wasn't by any means yelling but yes I was upset because she acted like this was all my fault and I was bothering them....c.mon people there are a million other pizza shops around this style of service and down right unprofessional behavior is simply uncalled for. I actually tried calling back again because I would really like to speak tin the owner and HA they let the call go to voicemail.....
Thinking i' m going to have to just go up their in person and demand to speak with the owner. All I really wanted was an apology and my money back.....
Would never...ever recommend this place not even to my worst enemy!