I have been a patient here for a few years, on and off, when needed. I have Dr. D. Sackett as my PCP and only have had appts with her or Nurse Practitioner, Janelle. I have not had any problems with either one and my interactions with staff and reception has been pleasant.
I mainly have had routine checkups for HBP, but when I did have a more serious health situation they were great in listening to me, following checkups, and medication needs.
I had stopped going for awhile, maybe a year not good with time, but was due to losing job and no health insurance. Yes, even under Obamacare I don't have insurance. Well, I needed to start up my HBP meds again since I could tell I was not doing good. I was hoping for a refills to just be given but they needed to see me, which was understandable. I was up front with NOT having insurance, but if I was given out-of-pocket costs up front I could determine payment. They had no problem working with me still, was up front with visit costs and was back on my meds. Even directed me to a place to get my blood tests run at a very reasonable cost. Good thing they followed up with me because found that my meds weren't working like before and had to add on another med that made things better.
I see the negative reviews for the other Dr. but I have never met/seen this doctor and only dealt with female doctor and NP. I recommended this place and Dr. to my sister and she has had all good experiences with them. I would just say give them a chance and determine for yourself. You can always change your mind and go somewhere else.