One of the first things to know is that they close at 10pm unlike all the other car rental places that are actually in the airport rental car building. Not a big deal. My flight got delayed and I landed at 9:45 (I called before I left and informed them of this). I called and they said there was no way they could stay a few extra minutes. That's fine, I wasn't going to make it in their hours so that's not their fault. They told me they would have my car ready at 8am and I could pick it up the next day so I took a taxi to the hotel and came back the next morning. When I arrived, they had given away my reservation because I came at 10:30am. They wanted me to thank them for giving me a "2 hour grace period" on my reservation and told me that since that had passed that my reservation was voided. Not only was this the first time that anyone told me that I had to be there by 10am but they could not have been less apologetic about not telling me that. I have learned my lesson about renting from this shady operation run out of a house across the street from where the real rental car businesses are run. Let this serve as a warning to you all.