I can understand why some people would be turned off by this place. I've always enjoyed it though. Parking is a little tricky at times but I think Upward Projects has done a great job adding more parking for all their restaurants at this intersection. Sometimes the wait can be a bit long but they have seating outside and they will grab your drink order and bring you chips and salsa while you wait. The service has always been friendly and super accommodating even though you may not have an individual server.
We ordered veggie tacos on this visit which were solidly delicious. Being a vegetarian I appreciate the servers warning that the black beans were not vegetarian. I also ordered a margarita (can't remember which one right now) but it was very good. In the past I've had their agua frescas, loved those too.
I like the decor and layout of this place. It's a solid restaurant and one I would recommend.