This store is not near home but I make a day of it if I drive there. I've picked up some extensions for a black tie gala I was attending-- $50 a pack! I also like to play around with different fun wigs too. I never have issues with customer service because I'm usually there on a weekday and there's maybe 7 people walking around in there. I NEVER buy hair products from there since they don't have any of the brands I use. I prefer going to Ulta or Sally's. Plus, there's something not right about my hair product covered in a thick layer of DUST. Everyone is right--its not in the best part of town and people know right away if you are from around there. I get looks and stares too--which I never understand why. I'm black like you, damnit!
After going to California and visiting a similar store I'm grateful for this one. The one in Cali has a 3 wig try on minimum, makes you purchase your own "try on" wig cap for $1--oh wait, you get the dollar back if you buy a wig AND there's no counter so an employee stands there and stares at you while you try on wigs in the isle.
So I DO appreciate BSW because it could be worse.
Overall--I do like this place. Prices are good to me, and they can rack up if you get hair happy.