New Year, new beginnings. Gave this restaurant a few more tries (hey I'm careful in my reviews) and seems like they've really rectified my previous complaints. Big applause to a business that can take the time to read my lengthy scathingly horrid review and still in a calm manner address me about dining there again. Bravo.
On one occasion I came in with a huge group and was pleasantly surprised by their ability to service, now that they have a good amount of friendly staff. Coworkers on separate occasions have mentioned the improvement.
They've definitely hired on more staff which helped with the speed of service, and they've even plumped up the amount of food you get. Prices, of course haven't changed but it's pretty on par with the rest of the neighborhood. The line at the door hasn't changed, but there's nothing they can do to change the number of tables. They give the diner a fair amount of elbow space so I give them credit. (Some places will cram you shoulder to shoulder to get an extra table in). Come 10 minutes before noon and you're golden. 10 min past noon and you'll have to wait. Fair for downtown.
Good job iPho. You have truly earned this with effort and hard work.