My hubs decided to surprise me on Mother's Day. I answered the door to find a delivery person with a red box who informed me that I "had" balloons but they just blew away and I could still see them if I ran outside. Also, either the AC wasn't working in her car, or she had too many deliveries. When I opened the box my strawberries were melted into a gooey mess. I put them in the fridge and checked on them a couple of hours later. The chocolate flavor was nasty. I would guess that's in part to the chocolate melting and re-setting. When my hubs called the store they only offered to refund the cost of the balloons. I love the idea of this company but the execution is crap.