I received terrible customer service from their grooming facilities twice in a row and now will no longer come here. First time the staff was extremely rude when I inquired as to why they wanted to charge more full different lengths on my dog's groom. I've been to several locations in several cities and never been charged differently. Second time, I took my dog in for a groom, and they told me they called me the day before to cancel because their groomer called in sick. They insisted they left me a voicemail. They did not. I showed them my call log from the day before and there was none from petsmart. They played dumb and though they did apologize, they said there was nothing they could do except squeeze him in another day (but nothing that worked with my work schedule). Brutal place to go. I always hear the staff arguing with clients.