I walked in the door and had to walk past the front desk to realize we had to grab a metal tray and proceed down the line of food. No one to greet you at the door and for newbies, that didn't go over well for me. I give it 2 stars because the food actually tasted ok...but I'm one that doesn't like to see my food slopped in a large pan- that looked like it had been there all day! I pushed my metal tray down the line almost like prison food delivery - it just wasn't appealing...The people working deserve a star for being so sweet...but I would say Rudy's next door is far better...and the presentation is something this place needs to think about.