Stay here yearly over Spring Break. They always suggest calling in with special requests (location, floor, etc). The problem is that they don't accommodate those requests. WE got in late because of airplane problems and the person in front of us in the registration line was complaining about calling in several times on his request and having them ignored. We followed. We had indicated a preferred building with close parking due to my inability to walk long distances comfortably. Instead they put us in a building with no handicapped parking in front of it and in the farthest room from the parking lot. And of course at the time we arrived there were no other rooms available to switch too. For the money we spent to buy the time shares you would think they'd try a bit harder to make their customers happy. But apparently they don't care.