I had Sunday brunch here. The atmosphere is cool. I like the decor and atmosphere. The server brought me a water right away. Took our drink order and they came out kind of promptly. My drink was fine but my friend's mimosa had barely any champagne in it. After our server took our order the staff was pretty good about refilling waters and coffee. The second round of drinks took quite some time to come out.
After about 20 minutes we were told our ticket never made it to the kitchen and they were working on it. During this time I saw another table approach a server and say "is our food coming? We have been waiting for 45 minutes. If not we have to leave." The server assured him it was on the way.
At this point it had been 20 more minutes and my water had stopped being refilled. I went to ask for a manger and the hostess told me she could handle it. I explained how long our food was taking and maybe we could have a round of drinks or dessert on the house. She assured me we would be taken care of and that they were "really busy." It was an average busy day.
10 minutes later our food came out with the exception of my plate. Which arrived 10 minutes later. At this time I saw the gentleman from the other table approach his server again and say "we are leaving this is ridiculous." And he walked out with his group. There were several empty tables at this point. Someone came to our table but didn't identify themselves as a manger or anything. Gave us a really half hearted apology and said they would take $3 off or a beverage off each of our checks. He seemed annoyed and said "we are busy and restaurants make mistakes." Uhhhh okay.
The food was pretty good. My steak was a bit over cooked but the potatoes were delicious. The eggs were not good at all. A few people at my table had incorrect orders but didn't want to waste more time sending them back.
When our checks were brought out they gave them to the wrong people, most of the checks were incorrect and some didn't have the mentioned discount. So we had to wait for them to be fixed.
Overall not a great experience, won't be back. We are a group that brunches in the area often and have already told our large networking group to avoid this spot. Good service is so much more important than good food.