Safety concerns here!
The rooms are spacious, the pools are great, nice bars and we love Pub 365.
The best wings-- ever!
But the gym could be improved with mats, things like a Bosu ball medicine balls and jumpropes.
Heck - even some music would be nice.
The doors leading to the buildings don't always lock and that's a safety issue.
Our biggest complaint is security. Our first night there, we got a call to our room at 10:15 pm.
It was someone saying they were with the hotel and they needed to come in our room because the previous guests left something in the room, possibly in the safe.
My husband told them no, because it seemed false.
We notified security the next morning, they didn't care. We saw a patrolling security guy the next day, told him and he didn't care.
We notified the front desk. They didn't care. Imagine if we had let that caller in our room. We would have been robbed!
Its going to happen to someone. But no follow up from security to us in efforts to track the call.
Another issue was a red headed female security guard accused my husband of jumping the wall. She says she saw him do it. Apparently they have homeless people jumping the brick wall and wandering the parking lot.
My husband was walking laps around the complex for exercise.
She called him a liar, said she saw him jump the wall. He told her the date we checked in, said what room he was staying in, his name and kept walking. When he came by her a few minutes later, she said she checked and that he lied to her. What!?
You don't call a guest, who doesn't look homeless, wearing work out clothes, carrying a bottle of Fiji, a liar three times.
We've stayed here 45 days or more in the last few months so you'd think we wound be known, and even get some accommodations for being a reoccurring customer.
But when we needed to stay one extra day, we could not get a discount rate like we found available on line when we booked the trip, and had to pay a much higher rate for that one extra night. No customer service!
We will stay at another hotel from now on.