My experience with Iron City is good, actually excellent - though not perfect. I got the brainy idea to bike to work, 22 or 50 miles depending on whether or not I used PAT's bike rack for part of the trip. I met the crew at Iron City when I took my Bike Friday Hyper-fold Tikit in for its first tune up. That was 3 years and 3,000+ miles ago. They did a nice job and had an eye for detail, "Did that Friday come with the King headset?"
Over the years they have done a complete overhaul and all manner of repair. Because the Tikit was manufactured with a defect I suffered through some frame issues and the Iron City guys were my advocates every step of the way. They typically give me a discount on special order parts and, surprise surprise, nearly everything for the Tikit is special order. They often build bikes for customers - this frame, that bottom bracket etc, etc and have a loyal following of bicycle junkies.
I was sorry to see Luke leave for a different job but Steve (as kind a soul as ever drew a breath) and Bob (the owner) were both there the last time I was in. I'm sorry that Andrew G. had such a bad experience. I'm sure that getting hit by a car is no fun. I suggest asking Bob to make things right. I have to agree with Aaron Jacob W that the gentlemen at Iron City are extreme. They are extremely knowledgable. They are also characters and Bob can have an edge. I can live with that and I prefer to not live without Iron City Bikes.
P.S. I'm lying about valet parking.