Bought a house with a 2012 Cal spa. After two months it stopped working. Since I value the seller of the house's opinion, I asked him where he got the spa. He said Az Spa Tech.
Maybe I should give Az Spa Tech the benefit if the doubt, but think the service I received was a borderline scam. Read item five below and see if you agree.
The facts are these:
1. they came out the same day that I called for service. (bonus! which is the reason for the single star)
2. They said it was my breaker and charged $125 for the part (which is high, but I own a business and get the cost of overhead etc)
3. The service fee was $90 and that basically paid for the tech's drive up and the diagnostic. Ok- this seems reasonable.
4. They charged $80 to pop in the new breaker. Seems high ...but once again, I am a small business owner so I get the cost of the install actually includes the shop, van, fuel, payroll taxes. Etc.
The three items were $305, for a blown breaker. Ok. Fair enough.
5. Here is where it is turns to serious B.S. A mouse chewed through a wire to the LED lights. I told him on the phone before he arrived that perhaps the low voltage wire simply needed spliced back together. When I got home to meet the repairman, he said they don't splice wires. I get that from a liability perspective. No problem. I look at the wire and he cut it off at the control module. Seriously. He cut it off with a wire cutter so now I can't even splice it. He then says he will get me a quote for a new module. And a service fee to install it.
Had he not cut the wire, I would not be forced to buy the module.
Oh. And Ps. He never called with a quote to replace the module and wire he cut.