Not sure where to start. I called. They said they'd come out in an hour...WHAT???... an hour. Sign me up for that!. They showed up on time. It worked. The Tech was a super nice guy (Jeremy). I was so worried I'd have to wait for a few days and then I'd get a window of 9a - 5p. Nope. And the little lady that scheduled my order was super fabulous too. I have a regular handy repair guy I could have called but my co-worker used this same company with the same results so I went for it. It so paid off!