The GF and I have been coming here for years when it was named Terrible's but this will be the last time in this building.
We were here for the brunch buffet yesterday. After being seated near the buffet and
sampling a few items from the buffet, a COCKROACH came walking across
our table and onto my plate!!!!!!!!!!!!!!! My GF jumped from the table and I
immediately told our server to get a manager. There didn't seem to be a manager on the floor. After 7-8 minutes, a mananger named Caterino arrived. He didn't even say anything to us. He just grabbed our receipt from the table and said he would be back. My GF and I are now standing in the middle of the floor surrounded by other tables of people who are also "GROSSED OUT" by this situation. Cat the "manager" returned after 5 minutes and set money on our table without saying a word and started to walk away. It was the amount we paid for the 2 buffets(19.44). At that time, I called him back and showed him another COCKROACH which was crawling on the wall next to where we were seated. He grabbed a napkin from our table and squished the COCKROACH and said he would show it to the chef as he walked away. IT SEEMED LIKE HE IS USED TO DEALING WITH THIS PROBLEM. He never even said he was sorry for us having to endure this GROSS episode. I know at least one other table
demanded their money back after witnessing the COCKROACHES as they were seated at a table next to ours. They also immediately left the area as they also could not eat after seeing this.
POOR QUALITY MANAGEMENT WITH TERRIBLE CUSTOMER SERVICE SKILLS
and worst of all, a dirty kitchen and eating area with a COCKROACH infestation.
WE WILL NEVER RETURN