Took my dog in for the full service wash with an add on of brushing his teeth. When I picked him up my dog was still covered in goo, which they tried to tell me was drool, they told me my dog drools a lot which is just completely untrue, unless you have bacon he does not drool. They begrudgingly agreed to rinse it off. When I got home I noticed they had cut the fur on his tail, which is not part of what I authorized them to doI called and spoke to he owner who just kept telling me they hadn't cut his fur. He went from a big happy tail with a point on the end to a crushed looking tail with a blunt end.
UPDATE: Took in a picture of my dogs new tail. The owner said the groomer denied cutting it but since she could see he had she apologized and gave us a refund.