I really like this place. Yes sometimes it's a pain to get in and the lobby is usually super crowded, but I've never before used a vet that is as friendly to my pets as well as me! My dogs are afraid of everything, but after just a few minutes they settle down here and seem to love the staff. Not to mention the prices are nearly unbeatable....sure VIP or VETCO may be a little cheaper, but they won't know you pets and be able to give you answers about any questions you may have. I would highly recommend!