I bought a bow here and when I purchased it they told me I would get free tune up. I brought the bow back for a tube up and the guy at the counter told me I was entitled to two free tune ups and since I haven't been back to the store in quite awhile I would have to pay $35.00 so since I was there and figured I would just have to pay somewhere else anyway I would just get it done. The guy said it would take a few days I left the bow and went home half an hour later I get a call saying my bow is done I pay my $35.00 and leave. I found a new store that sells Hoyt's that offers free strings for life and won't take my money when I bring it in the have it looked at. The salesman at bear mountain behind the archery counter wasn't the friendliest guy either. The owner of this store is a good man he is concerned with customer service and he reached out to me to help me with my concerns. Any negative feelings are directed at the archery department.