My mother had a live plant she had received for Mother's Day that came from here. She needed some help with it and was told to bring it in. They kept it overnight and the next day called for it to be picked up. The plant looked beautiful and I was not charged anything. The customer service is exceptional, the young lady who took it in (Brittney, I believe) was great as was the owner who I met when picking it up (I didn't get her name). A great little shop and one I will be using myself from now on, whenever I want to purchase or send flowers.