If you like poor customer service, false advertisement, and/or your eyebrows butchered off, be sure to come here! The girl who did my eyebrows refused to give me a full face threading despite it being listed on the menu. She rudely told me to wait after another customer (waiting is fine, being rude about it is not) and simply beckoned me over with a wave when it was my turn. She roughly threaded my eyebrows without first asking about shaping or what I wanted the final results to be. And moreover, she whacked my hand away (you have to pull your skin tight with your hands as they thread) as a gesture to get me to move instead of simply asking me to do so. I can even look over the simplistic treatment (no aloe after the threading to calm the skin, no pre-tweezing to get the shape right), but she literally took off a whole section of my eyebrow. The arch of my right eyebrow was completely gone and replaced with a bald patch. I only came to this place because my regular threading place is in Toronto and I was too impatient to wait until I could go back to Toronto. I was stunned to see the contrast between my regular place (MYNC) and Epilab. DO NOT GO HERE AT ALL COSTS.