Buyer Beware! I was a client of theirs for many years when I had to retire early due to illness. When I closed my practice I had 2 years left on a 3 year prepaid package. I asked for a partial refund and was given the run around for 2 months. I was then told that they could not give me a refund because the accounting department could not issue a credit for services bought the year before?!? It then changed to the entire amount I had paid was for updating my site. Makes no sense, until you read the multiple reviews from former employees on Glassdoor.com Click on the link below to read it for yourself.
www.glassdoor.com/Reviews/ProfessionalPlanets-com-Reviews-E716015.htm
Know who you're getting involved with before you sign a contract with them.