Just horrible service by the manager. Explained to the associate that we came in looking for a walker with a seat back in August for my elderly father. They said they were sold out of the affordable one and that we could rent one without a seat for now until one comes in. Once it came in they would refund the rental and put it towards the walker with a seat. Not only did they not call for months, they did not refund the rentals when we said we wanted to purchase the walker with the seat. I am appalled by the way they treated us. Making us feel like we would lie about them calling up when one came in. My father barely used the walker since he needs to rest and it's easier to walk and sit with a cane then with a walker without a seat. It even still had the foam padding on it from shipment. Disgusting. Do not sign anything with this company. They will keep charging your elderly parents and they won't even know it. If you have signed an agreement I suggest you check our statements for their charges.