Made a reservation for a Christmas Eve dinner. We walked in 15 minutes early, were given water & a menu, told a server would be with us shortly. The staff were having a"party" behind the bar. A party of 4 were seated next to us several minutes later, and served immediately with drinks and a food order taken. We sat there, waiting for service. After 20 minutes, I had enough. My husband and I left, but not without notifying the incompetent hostess who had a "deer in head light" look on her face. She did nothing to correct the situation or offer an explanation. The restaurant was not busy, we were the third customer seated in the dining area. We must have been just two invisible senior citizens. Well, another Scottsdale restaurant gladly served us with class and decorum and better food. Our dollar is good anywhere. North Italia....bite me.