Brookfield does not care about animals.
I recently adopted an abandoned animal from a shelter that is not currently a patient of Brookfield but based on the little history we know, she was previously a patient.
I tried calling Brookfield to find out as much history about our animal as possible in order to provide her with proper care.
I confirmed with BF that I am the new owner and have documentation from the city to prove it - which I offered to send BF so that they would give me more information about the animal's history. I informed her that the animal was abandoned by her previous owners and the "Vet" on the phone laughed at me and said she doubted that was the case. However, this is what was confirmed by the animal shelter who had been in contact with neighbours of the dog's old owner.
The staff member (unidentified but indicated as a vet) was extremely rude and resistant to help.
If they really cared about the animals, wouldn't they want to help as much as possible?