I'm not sure what's happening to all the Starbucks' customer service. Every location in Las Vegas is crap. This location, we don't even bother going in to order drinks or the crazy drive thru. They don't acknowledge you when you're waiting at the register to order a drink. A few staff just walks by and chat to one another. This is super disrespectful. The drive thru...why do they take a while? It's because they're not even making your drinks or even taking your ordering. They're making you sit there and wait while they finish their conversation. I see them chatting to each other during rush hours which drives me nuts, I'm sure other people are thinking the same. We only come here when I put in an app order for pick up and show up 5-10 minutes later. We even put in an order on the app while we were in the store...and it still took them 5-10 minutes to make it. No urgency in making your cup of coffee or even talks to you. I miss Orange County's Starbucks where they actually give you service.