Have to say I'm conflicted with this one. While I am completely reliant and basically happy with most Apple products, the approach toward servicing customers at the store is horrible. The system of having a host greet you and get you to a customer service rep is simple, but for some reason also chaotic. My guess is the store is continually understaffed and probably mismanaged and the employees know it. The attitude of the multiple hosts/greeters I've experienced is unwelcoming, indifferent and often a little conceited. I have watched numerous people walk out of the store in frustration and have also done so myself.
I guess they know their products great and just don't give a crap, they know we'll be back.