My daughter & I just had the worst expierence at this dentist office, ever!
The front desk asked me to fill out an 'update' and promptly pulled my 14 yr old MINOR child to the back to 'get started'
I completed the form in a matter of seconds and returned to the desk looking to find someone....not a soul at the front desk.
Ok....
I leave it there turned upside down and patiently wait to reunite with my child. Nothing. No one. Tick-tock...
Ok...
10 minutes later my daughter appears through the frosted office door accompanied by an employee....FINISHED with the appointment. I had no chance to console her (she hates dentists), ask questions to the doctor or hygienist or the front desk for that matter!
To put the icing on the cake- the employee (no name tag: Krystal is what my daughter heard her say her name was) handed me an appointment card with her 6 month checkup that was made without my knowledge or even a question as to IF that date/time would work for us...........
Seriously!?!
I did call the office manager SHERRY and she was rude and unempathetic!
I did have a positive expierence at the MESA office about 3 years ago....so- of course i went back. 3 years ago I had Aetna ins. and also mercycare as a back up and we were treated wonderfully!
Ironic it is, that THIS time the only insurance that i have is MERCYCARE.
WOW
What a difference!
I will be addressing the ADA as well as the BBB in a formal letter.
I will not return here and i do not recommend this place.