I had two awesome experiences at this store. First, when I went in to make my purchase, Josh was awesome and made great recommendations. I had my two year old niece with me and the staff was completely accommodating as I was trying to make my decision. Second, I had come across some scratches on my beautiful new bag which I was totally devastated about. I took it in in hopes of getting an exchange and yet again the staff took care of me no questions asked! I will definitely be adding some Michael Kors items to my Christmas list this year.