Planned an adult night out w friends at Merwins Wharf. Several of the couples had never been to MW so this was their first time.
They don't take reservations, even for large groups. I went early and put a request in for a large outside table. I had 45 mins to kill and grabbed a drink at the bar. Overall the bar service was very slow. Seems like the bartenders cannot multitask well. It comes down to training.
All couples arrived and we were all seated fairly quickly. I had an open tab at the bar and went back in to finish the drink order I started and to close the tab. When the waiter came to the table and was told we were getting drink a from the bar (and not from him) he seemed disturbed by that. Get over it.
Table service was very slow. I don't know if the waiter was having a bad night, pissed we ordered drinks at the bar (we ordered plenty more from him through the night), didn't like our group, didn't like his job or was just generally not pleasant. Regardless, he did not represent MW's best service experience.
The first time he served beer to the table, he poured them into the glass too quickly and too full, so that when he set them down (he did this twice) the beer overflowed all over the place. He didn't seem to mind and left. Stunned, we had to walk over to the bar to get a stack of napkins to clean up a mess as he was not coming back to do it.
When he spoke he was abrupt and "forced friendly".
Food came out reasonably quick. Entre' portions seemed a bit on the smaller side. Prices were ok.
Would I come here again? Yes. The location is amazing and totally the perfect place to be on a warm summer night. Metroparks has a real gem location here. They need to focus on training proper service, both table side and bar service.
What would i do differently? I would be aware of slow service. And I would make sure we had table service that was actually friendly and timely. I wouldn't bring a large group of friends here again, knowing it is embarrassing to have such poor service at a place I recommended we go to.