I've been eating Gotham Bagels for a while now, and while they probably won't win awards for "Most Congenial Staff" I certainly don't think they go out of their way to be rude. Their bagels are pretty darn good, and as a former bagel baker myself, (yes, as in making the dough, forming the bagels, and baking them at 4:30 AM,) I can tell you, there are far worse bagels to be had. These are just dense enough, not bricks, nor angel food consistency, quite a feat. If you want standard, "fast service" and cheap prices, I recommend Einstein Brothers. If you want something that tastes good, made by local folks, and maybe a few quirks, then go to Gotham. I certainly will continue my patronage.