The first week everything went smoothly. Second, everything went wrong. I didn't get my delivery Sunday due to Superbowl traffic. yes traffic was crazy but they knew it was happening. Deliveries should have been delivered earlier that day. it took me an extra 30 minutes to get home from Scottsdale that evening. The delivery still could have been made. Received no call or an email apologizing for the inconvenience. I figured they would resend the delivery that didn't happen. Phone the following morning. Got the run around was informed I would get a credit and the remainder of my meals. I did receive all my credits. Instead I got no meals Friday night which including my Friday- Sunday meals. I canceled the rest of my meals. I received a call regarding my meals and to schedule the pick up bags. the gentleman accused me of having more than what I was telling him. I had to inform him that one of the bags I never got since delivery was never made. Then he tells me someone must have stolen my meals. Great concept but company is not very organized and staff needs help with customer service.