I used to work at a Smoke's and yeah, they treat their staff poorly; minimum wage, understaffed often, unpaid useless staff meetings...and the ultimate annoyance- terrible 80's metal on repeat is policy. This obviously makes for an unhappy employee, which leads to a poor product, plus stealing, lots of stealing. The extreme expansion of Smoke's is ironically their downfall in my opinion, with not enough focus on quality and consistency. Great drunk food, that's about it.
I'll skip the review and lay out some tips:
- the veggie gravy is more flavorful and less pure salt then the regular gravy
- ask for your fries extra crispy to avoid sogginess
- ask for the curds layered and you'll get more and they'll be better mixed in
- if you don't like your food, say so and the staff will do something, there's buttons on the register for exactly that, but don't do it rudely or during a rush.