We got this company thru our home warranty for garbage disposal. The guy that came by was nice but here's the but! Our appt was 10-2. No communication as to why he wasn't here during that time. I called just before 2 to find out he'd be 30 min. late. An hr later no show no call, so i called again. He was involved in an unexpected big plumbing issue. I understand, but keep me informed. I shouldn't have to call. He showed at 530.
He changed out my disposal, but a few days later we found out that it was leaking. The hose to the disposal was not long enough because the new disposal was smaller in diameter therefore it wouldn't reach.
I called and their VM box is full. Really, for a business. The website says they're closed on weekends. I called monday and no VM again. Called at 8a and wow a VM. Cant they answer. Not very dependable or available. Would never use them again. Kept calling til I got VM. Left msg and no call back after an hr. Was put on hold several times for over 5 minutes the last time was over 10 min before I hung up, unacceptable. Asked for supervisor. If you want a company that really cares about your needs go somewhere else. Too busy. A sup came with a longer pipe. Then another leak the next day. The cross pipe was also too short. So had to wait a 3rd time for a plumber. What if we hadn't noticed for weeks...what an ordeal. They should have offered some kind of compensation.