Food is outstanding and price is even better. For $4.50 you get an entree (huge chicken strips, chicken sandwiches, burgers, etc), 2 sides (and they have a ton of sides to choose from) and a large soda. It is a ton of food and is always hot and fresh. There is absolutely no better deal in Charlotte for how much food you get and how hot/fresh it is. The downfall, in my opinion, is how rude the staff can be and how they rush you every time you order. If you say "give me a minute to look at the menu" they get pretty peeved. The younger girls have a ton of attitude and we have considered not going back, but the food is so good and cheap. Only other downfall is that they don't give you a bag when they hand you your dinners, so if you are ordering for your family I would honestly bring something like a reuseable shopping bag to get it all back home. Oh, and if you order chili as a side, please know that you are not getting a bowl of actual chili. It's a small condiment bowl with the kind of thick chili you would put on your fries. It's good, just isn't a lot and isn't "soup".