I've used this company twice now.
Once when my wedding ring was flushed down the toilet :(. He did everything he could and even ran a camera down to see if he could find it for me with no luck. I appreciated all of the effort and he explained to me before hand that it was unlikely which I appreciated, not I wanted to do everything in my power.
Second time we had a couple small issues that weren't even too bad and he came out to do a quote and explained to us what was going on. He also took a look at our water softener and explained that it just needed to be replaced. My husband actually ended up doing the work himself, but we'd definitely use them again in the future.