Service was the worst I've experienced. I ordered 2 slices and a soda and was told that my slices would be brought to my table. I got my soda and waited. I waited 15 minutes and then I noticed a family who came after me got their pizza slices before me. I went to the staff and asked what was going on. They acted confused. I showed them my receipt. They got my 2 slices within a minute, but they did not apologize for the delay. I took my slices and left. I called the complaint line, left a voice message. One of the staff left a voice message. I returned the call, but did not get a call back.
This type of treatment is unexcusable especially since at the time that I ordered and received my pizza slices, it was not busy and there were staff just hanging around. Although I understand that staff can make mistakes, the fact that they did not apologize but instead said "So I guess you want your order to go," was just unacceptable behavior. I grew up in the east coast area, and if this had occurred at a pizza joint there, I would have asked for a refund. Since I was already late and hungry, I opted to get the slices instead of asking for a refund. Although the slices are NY style, the service is slow like the midwest and unapologetic like Beverly Hills.