Hwaro is my husband's favorite KBBQ place. They have really good steak, bulgogi, brisket, and banchan. It can be a hit or miss sometimes, & if you have a big party (5 or more), the wait can be over an hour especially for dinner. I always try to go for lunch because all I ever order is bulgogi, brisket, extra banchan (kimchi, pickled jalapeño and radish, and fish cake), The Shit, rice paper, steamed rice, and steamed egg. Like I said, everything can be a hit or miss. There are times when the steamed rice tasted like it's a day or two old, steamed egg where it tasted weird, and brisket where it's extra chewy (we grill our brisket to the point of it being crispy btw & never had a problem with it at other KBBQ places).
I've also gone here where we have parties less than 4 people (they charge 15% gratuity for parties 4 or more), & the service is great. But those times I've gone here with parties 4 or more, their service sucked. It's like they don't try hard because they're getting gratuity either way -- which is why I had to knock down two stars. Taking one star away for gratuity of parties 4 or more (shouldn't it be 6 or more?), and taking another star away for crappy service.
I'll hold off on going here for awhile for dinner. I'll probably stick to lunch when I go here where I get better service versus coming here for dinner.