We went there on a busy Saturday night. We were told there would be a wait for the table,possibly up to 30 minutes, but that we were second in line. Approximately ten minutes later, a large party got up and left so I was happy that we would be seated soon. Instead, some other customers started moving tables together for their large party to be seated. Apparently they were friends of the owners. However, the very sweet young hostess knew that we had been waiting and was very concerned that we were being overlooked. She very promptly had someone check with the owner to see if this had been pre-arranged. It hadn't, and we were seated as it was our turn. We were very happy to see that this young lady was watching out for her customers and willing to take action. She also checked on us periodically to make sure we had everything we needed. I feel she went above and beyond her hostess duties - definitely a great employee. We come to Fountain Hills quite often and love the Bronc, especially the flat-iron steaks. This particular time, they were not up to their usual standards and we had to send our steaks back twice. But again, to their credit, our waiter was wonderful, it was no problem at all, and they aim to please. We have probably been to the Bronc 15 times at least, and this was the first time there were any issues whatsoever. Also, to make things right, we were treated to one of our meals and given a piece of pie. So, the Bronc will remain five stars for me, because the one time things weren't quite right, they did their best to make it right. Did I mention our waiter was awesome too? We will be back many times.