Immediately upon entering (WITH an appointment), we were not greeted by anyone, and were left standing with several other parties by the door wondering who had been helped or not and whether anyone actually knew what we were there for as three women stood silently over a computer typing and making follow up calls to other bridal parties.
Finally, we're told that Sandra will be our consultant and she'll help us find what we're looking for. She looks at us for a moment, we all smile (we're a small group of three EXTREMELY easy going women) and then she starts talking to someone else and simply walks away without a word to us.
So at this point, we resign ourselves to the fact that this is going to be unpleasant, and sure enough, it was. She says "what are you looking for?" So, I show her a couple of options that I printed out that we all thought looked nice and would like to try. She tells me that they don't even have several of them because they're new, and all the rest are chiffon (which I'm not sure why she even said because we're not against chiffon and also because they're not chiffon). Then she says, "well go get some and let me know if you even find anything". Lovely. So helpful.
So, to make a long story (slightly) shorter, we had zero service and nothing but attitude when we were being "helped" which left the bride and her two accompanying bridesmaids (who are BOTH getting married in the near future and will also need gowns and bridesmaid dresses) wanting to immediately leave and never return.
I'd say to find another location, but I know from experience that you're not going to find a good David's Bridal in Charlotte.