They do not take appointments for sick visits. You have to do their "prompt care". That really sucks. They tell you about a hour wait and 3 hours later you still haven't been called back. So basically there is a waiting room full of sick people. Great for the well people who have appointments who are waiting. My last visit was for a bad cough that wasn't going away. The ladies at the front desk are super nice and friendly. I don't know how they do it. I couldn't handle dealing with sick, cranky people who have been waiting for hours. One of the women brought me a cup of water because she heard me coughing. I thought that was really nice. When I finally got seen, I was given 3 prescriptions the most important being cough syrup. They only do prescriptions electronically you cannot get a paper Rx. I go to pick up my prescriptions and only 2 made it. They have no record of the cough syrup so I call the doctors office and they say they will get it called in. By the next day it is still not called in so I call the office again, they say it was sent the first time so I call CVS who assures me it was never received. I call back to the office and they say they will send it over right away, by the time I get off work it still hasn't been sent so I go in person to try and get it taken care of. They take my id and I wait for 20-30 min. Finally they give me id back and say it has been sent to CVS and give them about a hour to fill it. 4 hours later and CVS still has not received anything. I call the office for the last time (thankfully they are open late) pretty much begging them to please get me this cough syrup since it is the whole reason I waited for almost 4 hours the day before. The woman I spoke to was very nice and finally got it called in for me. Everyone I dealt with was super nice and friendly but the wait and Rx hassle is just not worth it.