I called trying to get an appointment at this salon and the process is RIDICULOUS! A receptionist answers who does not know the schedules of any of the nail techs. She put me on hold, then put me on conference call with one tech in which I had to go through her individual schedule with her. Nothing matched up, so then there was yet another conference call to another tech. This process went on for sometime. They then inform me that they are scheduling me for the Park West location, not the Glendale location. I called to book for Glendale! The whole thing is absurd. Who wants to sit on the phone waiting to be connected with each individual person who works there, and repeating availability over and over with each one?!?!