You have to remember this is a school and the students are performing the services. An eyebrow wax took an hour, although I was called back 20 min past my appointment time. The service was done very well and I was pleased with my brows. I also had a lip wax which was perfect. The treatment room is very clean and everyone was nice. This is not a spa experience and if you realize that going in you will be happy! You cannot beat the prices, so just give it a try and give yourself some additional time.