I bought my first road bike from these guys and so far, in my experience ... these guys are incredible. They are like the Harry Rosen, and the Apple Store of customer service for bikes. When it wasn't too busy in the store, they not only offered to index my gears immediately, but also offered a few tips as well as answered any maintenance concerns I had. Amazing! Props to Matt who's usually on the sales floor for reassuring me that they're there for me and all the mechanics for their awesome knowledge. Keep up the amazing work!! :)