Very hit and miss. The place looks very nice and generally seems clean with good hygiene. But if you don't get the right person you could get some pretty terrible service. One young (middle age) male in particular will make you feel like you are such a bother for having shown up and asking him to do his job today. The older gentleman doesn't do super quality work and doesn't appear to be interested in your feedback either. That said, there are a few of the younger ladies that do some of the most amazing work I've ever seen. If you catch their names and make an appointment you'll be in good hands. I'm not a manicure/pedicure appointment kind of gal, however, so this is not the place for me. I've been here many times. I really wanted to love it. It's close to my house. It's in a nice location right next to a Starbucks. But alas, it's time for me to move on. Perhaps you'll have better luck.